There’s a very fine art in writing – and reading – government agency annual reports. Robert MacDonald explains

Queensland Health has decided it might need to write off nearly a third of the $180 million it charged people for locking them up in hotels Ā last financial year.
The departmentās latest annual report shows it made a $54.5 million provision for ādoubtful debts relating to quarantine fees recognised during 2020-21ā.
The Transport and Main Roads Departmentās annual report reveals the state lost an estimated $173 million in public transport revenue last financial year, thanks to COVID-19, which also added $13 million in cleaning costs.
Just a couple of the nuggets of Information tucked away in the dozens of state government agency annual reports released in the last few weeks.
Thereās a fine art to writing and reading government annual reports. I know. Iāve written a few over the years, and reported on many.
The State Government publishes a document each year titled, āAnnual report requirements for Queensland Government agenciesā.
It lists all the things you have to include in the report ā from āagency objectives and performance indicatorsā and āorganisational structureā to the agencyās activities in terms of āQueensland public service valuesā and āpublic sector ethicsā and, most recently, human rights.
And nothing fancy. In these tight budget days annual reports can only be in black and white. Photographs and images are not allowed, not even āinfographic contentā, whatever that might exactly be.
If youāre thinking of using graphs or maps, use them only sparinglyĀ Ā and only when āitās necessary to communicate a key message or conceptā.
Things were different a decade ago.
The annual report guidelines from 2008-09 say āthere are no restrictions on the number of photographs used in internal pages.ā
The only caveat being that āimages used in Queensland Government productions or publications should reflect Queenslandās cultural diversity.ā
As important as cultural diversity might be, penny pinching is the apparently the way to impress voters at the moment.
The latest guidelines say that agencies should report on the good and bad of their performance and this is where the art comes in.
āAnnual reports must disclose informative commentaryĀ Ā including explanations of under/over performance, lessons learned and actions taken to improve.
āThis should be a balanced account of the results achieved ā whether the results are above or below the expected level of performanceā.
All I can say is that whenever Iām ploughing through yet another annual report, or when Iāve been deep in the process of writing one, the words of that old Harold Arlen/Johnny Mercer song keep going through my head; āAccentuate the positiveā.
Which is why, if you do truly want to get a clear idea of how the government is spending your money, itās worth turning straight to the back of the book, to the notes to the accounts.
This is where you find explanations for budget variations such as the Health Departmentās $54.5million doubtful debt provision.
But more often than not, itās whatās not reported, or simply glossed over, thatās more intriguing.
The Palaszczuk Government, early in its first term, launched an $80 million Business Development Fund to invest in tech-driven start ups. It was a key plank in the Governmentās $750 million Advance Queensland strategy.
And howĀ Ā has it fared?
Hereās what QICās latest annual report says:
āQIC is a strong supporter of the Queensland founder and investor ecosystem. Since 2016, QIC have been administrators of the $80 million Business Development Fund (BDF) which coinvests with innovative entrepreneurs and their capital partners.
āThe BDF invested over $70 million into 59 Queensland based businesses, providing a source of early-stage capital as well as creating more than 400 new jobs.ā
Thatās it. No list of the companies invested in (although you can find the names on Queensland Treasuryās website if you know where to look) and certainly no accounting ofĀ Ā how the fund has actually fared beyond the bald claim that it has helped create more than 400 jobs.
But still, we clearly need government agencies to keep producing annual reports to give us at least a glimpse of how theyāre spending our money.
And, as boring as it sounds, we also need Ā people reading them with a critical eye to find out whatās buried, glossed over, or just plain ignored.
As a public service to readers Iāll spend some time in the days and weeks ahead poring overĀ Ā the latest round of annual reports.
If I donāt get back to you on this, donāt worry; Iāll have just fallen asleep.
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